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Senior Teller

Responsibilities:

GENERAL FUNCTION OF SENIOR TELLER

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promote and advise on the bank's products and services.

MAJOR DUTIES AND RESPONSIBILITIES OF SENIOR TELLER

  • Provides quality customer service through courteous and accurate handling of transactions.
  • Leads and assists tellers in daily job functions under the guidance of the Branch Operations Specialist.
  • Performs specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks.
  • Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.
  • Accurately balances assigned cash drawer.
  • Ensures compliance with all internal controls and policies and procedures
  • Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts
  • Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
  • Completes all required monthly and quarterly training.
  • Accurately processes and/or reports the following as outlined in established branch procedures:
    • Garnishments, tax levies, subpoenas, etc.
    • Counterfeit Currency Report.
    • Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)
    • Night deposit logs.
    • Balancing and reporting of the negotiable instrument log.
  • Actively refers bank products and services to appropriate financial institution specialists.
  • Performs any other duties assigned by the supervisor.

JOB QUALIFICATIONS OF SENIOR TELLER

  • High school graduate or equivalent.
  • Five years of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
  • Ability to interact with customers in a professional and friendly manner.
  • Assumes branch leadership role in one or more of the following areas: vault, publicity coordinator, and/or teller supervision.
  • Achieves proficiency in all branch operational tasks and works closely with BOS to ensure operational excellence.
CB&S Bank
https://cbsbank. applicantpro. com


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