Clinical Manager (RN)

The Clinical Manager is a Registered Nurse who manages and directs all patient care services and personnel in the HomeCare agency. The Clinical Manager is responsible for operations of the HomeCare agency, in the absence of the Administrator/Director of Services.
Line of Authority:
Administrator/Director of Services; Regional Administrator; Director of HomeCare Services; Vice President, HomeCare
Current, unencumbered Registered Nurse license in the state of employment
Minimum three (3) years' experience as a Registered Nurse
Minimum 6 months experience in home care
Minimum one year's supervisory experience as a Registered Nurse
Demonstrated ability to supervise, motivate, develop, and direct a clinical team
Excellent communication, organization, and critical thinking skills
Commitment to excellent patient care outcomes and satisfaction
Current Driver's License, car insurance, and good driving record
Able to meet Background Screening requirements
The selected candidate must be approved by the Director of HomeCare Services, before hire.
Specific Responsibilities: Oversees all clinical services including:
Making Patient and Personnel assignments;
Assuring that patient needs are continually assessed and adequately met;
Coordinating referrals and on-going care with patients, their caregivers and representatives, referral sources, physicians, clinicians and internal agency staff;
Assuring the development, implementation and updates of the individualized patient plans of care to optimize patient outcomes;
Analyzing data and reviewing medical records to ensure accuracy and optimal patient outcomes
Working with the Administrator / Director of Services to investigate and resolve complaints and grievances;
Assuring adequate human and material resources to meet patient needs, performs nursing visits as needed;
Assuring 24/7 availability of a nurse by coordinating the after-hours On Call schedule and participating in the call schedule on a rotating basis, as needed; and
Monitoring and analyzing patient outcomes and patient satisfaction reports, providing education and implementing changes as indicated.
Supervises and manages all employed and contracted clinical agency staff, including:
Recruiting, hiring, coaching, and disciplining clinical staff;
Providing for timely and meaningful on-going evaluations of staff competency, job performance, and compliance to standards of care, best practices, and NHC HomeCare policies and procedures;
Assuring appropriate and timely orientation;
Facilitating continuing education to meet state, federal and NHC HomeCare requirements and identified staff teaching / training needs;
Reviews medical records and clinician-specific data for accuracy and understanding and provides education as indicated;
Fostering a collaborative work environment conducive to the success of the individual and team;
Employing strategies to promote health and a safe environment, including implementation of quality assessment and performance improvement, infection control, and safety policies;
Establishing and maintaining effective communication with agency staff and management, patients and their representatives, referral sources, health care providers, and Regional and Corporate partners; and
Performs other duties as assigned by the Administrator/Director of Services.
Contributes to the achievement of agency and company goals, including
Assuring efficient and effective management of human and material resources;
Modeling the company's 'Better Way Promises' and Code of Conduct and Compliance Standards;
Maintaining ? and supporting and ensuring compliance to ? a strong working knowledge federal and state Home Health regulations, company policies and procedures, professional clinical standards and evidence-based best practices;
Participating in Quality Assessment Performance Improvement activities including sitting on the QAPI Steering Committee, if appointed; assuring accuracy of OASIS data collection; and analyzing data, medical record review; and facilitating Performance Improvement projects;
Assisting in the annual evaluation of care provided by the agency;
In the event of an emergency, serving on the agency's Incident Management Team as the Administrator/Director of Services' first alternate and as the Information, Liaison, and Safety and Security Officer; and
Representing and promoting the agency positively to the community.
Performance Requirements:
Ability to learn, absorb, and apply professional training, follow physician's orders, and keep records in prescribed manner.
Ability to organize work procedures, assume responsibility and tactfully supervise others.
Ability to lift 70-80 pounds on an occasional basis.
Ability to bend, stoop, squat and twist numerous times daily.
Ability to see and hear adequately, in order to respond to auditory and visual requests from patients.
Ability to speak in clear, concise voice in order to communicate with patients who may be hearing impaired.
Ability to carry out fine motor skills with manual dexterity.
Mental acuity high enough to adequately perform job requirements.
Must have reliable personal transportation.

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